Terms of service
Last updated:
These terms apply when you use or purchase Little Moments.
For questions about Little Moments, contact [email protected].
You can contact us at [email protected].
1. What Little Moments does
Little Moments is software that helps you find and save photos and videos that you are already authorised to access through a supported nursery account.
You sign in using your existing nursery account. Little Moments is independent from the nurseries and nursery-platform providers it supports and is not endorsed by them unless we expressly say otherwise.
You can preview the memories Little Moments can currently find before deciding whether to purchase.
2. Your one-time purchase
Little Moments costs £14.99 GBP as a one-time purchase, unless a different price is clearly shown before checkout.
There is no subscription and no recurring charge.
Your purchase gives you a licence to use Little Moments with the nursery account linked to that purchase.
The licence itself does not have a fixed expiry date. You can continue using Little Moments with that account whenever you like while Little Moments remains available and compatible, including to return for newly available memories.
There is no device limit. Where supported, you can sign in on another device using the same nursery account and recover your purchase.
If your nursery login changes or Little Moments cannot find a purchase you have already made, contact us before paying again.
3. What your purchase does not mean
A one-time purchase does not mean that Little Moments, a particular nursery integration, or compatibility with third-party platforms is guaranteed forever.
Little Moments depends on nursery platforms, browsers, operating systems and other technology operated by third parties. Those technologies can change independently of us.
We may update Little Moments as those systems evolve, but your purchase does not include a promise of updates, development, support or compatibility for any particular minimum period.
If a supported nursery platform changes or removes the technical access Little Moments relies on, some functionality may change or stop working.
This does not affect any statutory rights or remedies you may have in relation to your purchase.
4. Using Little Moments
You may only use Little Moments with an account that you are authorised to access.
You must not:
- access another person's nursery account without permission;
- attempt to bypass Little Moments' payment, security or access controls;
- interfere with the operation or security of Little Moments;
- reverse engineer, reproduce, resell or commercially exploit Little Moments except where the law expressly permits it; or
- use Little Moments for an unlawful purpose.
Little Moments is intended to help you save your own family's nursery memories. Photos may include other children or adults. You are responsible for using, storing and sharing downloaded files appropriately and respecting applicable privacy rules and any requirements imposed by your nursery.
5. Saving your memories
Little Moments can only work with photos, videos and information that your nursery account makes available to you.
What can be found or saved may therefore be affected by things outside our control, including:
- content being removed by your nursery or nursery provider;
- your nursery account expiring or being restricted;
- missing or inaccurate dates or metadata;
- changes made by the nursery platform;
- browser or device limitations; and
- the quality of the original files.
You can preview available memories before purchasing.
Depending on your browser and device, Little Moments may save directly to a folder or prepare one or more ZIP files. Some large files or larger collections may work better on a desktop browser.
You are responsible for keeping a backup of files after you save them. A successful download to a device does not by itself create a cloud backup.
6. Payments
Payments are processed by Stripe.
Downloads and other paid functionality become available once Stripe confirms successful payment. Some payment methods may take longer than others to confirm.
The price and currency you will actually pay are shown before you confirm the purchase. Where Stripe offers payment in another currency, Stripe may apply its own exchange rate or conversion charges.
We do not store your full payment-card details.
7. Problems with a purchase
If Little Moments does not work as expected, contact [email protected].
Please include enough information for us to identify the purchase and understand the problem, such as your checkout email or receipt reference, browser or device and a description of what happened.
Do not send us your nursery password, access token, children's photos or private nursery-media links.
Where appropriate, we may help you retry a transfer, correct a problem, restore purchase access or provide another remedy.
Your statutory rights remain unaffected. In particular, nothing in these terms excludes rights or remedies that the law does not allow us to exclude.
8. Cancellations and refunds
Our Refunds and Cancellation Policy explains when you can cancel a purchase, when a refund may be available and what happens after a refund.
Access to paid functionality begins after payment. This does not affect any statutory cancellation rights you have.
A refund removes the refunded purchase's entitlement to future use of the paid functionality. Files you have already saved to your own device are not remotely deleted by Little Moments.
Nothing in our refund policy or these terms limits any statutory remedy to which you are entitled.
9. Privacy
Little Moments is designed so that your nursery photos and videos are processed in your browser rather than uploaded to or stored by our payment systems.
Our Privacy Policy explains what information we process, how purchases are associated with nursery accounts and how Stripe and our hosting providers are involved.
You remain responsible for the copies of photos and videos you choose to save to your own devices or storage services.
10. Availability and changes to Little Moments
We may maintain, improve or change Little Moments from time to time.
We may also add or remove support for nursery providers where technical, security, legal or operational changes make this reasonably necessary.
We will not use this section to remove rights that the law gives you in relation to something you have already purchased.
If Little Moments or a material integration has to be discontinued, we will take account of our obligations to existing customers and any remedies required by applicable consumer law.
Temporary interruptions can also occur because of maintenance, security incidents, hosting problems or third-party outages.
11. Our responsibility to you
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
Little Moments is intended for personal use.
If you use Little Moments for commercial or business purposes, we are not responsible for business losses such as loss of profit, revenue, business opportunity or anticipated savings, except where the law does not allow that responsibility to be excluded.
We are not responsible for failures caused solely by third-party nursery platforms, your nursery account, your internet connection, your device or other circumstances outside our reasonable control, but this does not remove any responsibility we have under applicable law for Little Moments itself.
12. Intellectual property
Little Moments, including its software, design, branding and original website content, belongs to us or our licensors.
Purchasing Little Moments gives you permission to use the software in accordance with these terms. It does not transfer ownership of the Little Moments software to you.
We do not claim ownership of the nursery photos and videos you access or save through Little Moments.
13. Suspension
We may temporarily restrict access where reasonably necessary to protect Little Moments or other users, investigate suspected fraud or payment disputes, prevent misuse or comply with legal obligations.
Where appropriate, we will restore access once the reason for the restriction has been resolved.
A payment dispute or chargeback may temporarily prevent that purchase from being used while the dispute is being considered.
14. Changes to these terms
We may update these terms from time to time, for example to reflect changes to Little Moments, applicable law or the third-party platforms we support.
Changes will not retrospectively remove statutory rights you already have in relation to an existing purchase.
The version shown when you make a purchase will apply to that purchase, together with any later changes you expressly agree to where agreement is required.
15. Applicable law
If you are a consumer, you continue to benefit from any mandatory consumer protections that apply to you.
These terms are governed by the laws of England and Wales, subject to any mandatory rights you have under the law of the country in which you live.
If you live in the United Kingdom, you may bring legal proceedings in the part of the United Kingdom in which you live where applicable.
16. About us
Little Moments
Email: [email protected]
You can also find more information in our Privacy Policy, Refunds and Cancellation Policy, and Contact & Help page.