Refunds and cancellation
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Little Moments is a one-time software purchase. There is no subscription or recurring charge.
You can preview the memories Little Moments can currently find before deciding whether to buy.
If Little Moments doesn’t work
We want you to be able to save the memories you purchased Little Moments for.
If a problem with Little Moments prevents you from doing that, contact [email protected] with your checkout email or receipt reference and a description of what happened.
Please don’t send your nursery password, private media links or children’s photos.
We’ll help you retry or fix the problem. If we cannot provide the paid functionality you purchased, we’ll provide the appropriate remedy, which may include a refund.
Please contact us before purchasing again if you are having trouble accessing an existing purchase.
Changing your mind
Little Moments is digital software supplied online and is made available immediately after purchase.
Using Little Moments does not by itself remove any statutory right you have to cancel your purchase.
If your statutory cancellation right has not ended, you can cancel by emailing [email protected] and clearly telling us that you wish to cancel your purchase.
Duplicate payments
If you accidentally purchase Little Moments more than once for the same nursery account, contact us.
Once we’ve confirmed the duplicate payment, we’ll refund it.
Refunds
Where a refund is due, it will normally be returned through Stripe to the payment method used for the purchase.
We will process any refund within the timescale required by applicable law. Your bank or payment provider may take additional time to show the money in your account.
If a purchase is refunded, the licence associated with that purchase will no longer provide access to the paid Little Moments functionality.
Photos and videos you have already saved to your own device remain yours.
Your consumer rights
Nothing in this policy limits your statutory rights.
If Little Moments is faulty, not as described or does not provide functionality that you are legally entitled to expect, you may have rights to a repair, replacement, price reduction, refund or another remedy under applicable consumer law.